Working in partnership with our client business needs our first line management skills programmes typically cover the following themes:
Personal leadership ; developing the individual, effective communication and development planning.
Developing your team ; team development, decision making techniques, problem solving, team roles, monitoring, reviews and constructive feedback.
Conflict management and resolution ; managing change and innovation, managing conflict, difficult conversations.
Leading your team; leadership Vs management, styles of leadership, delegation and motivational theories.
Performance improvement; motivating with a coaching approach, appraisals, target and objective setting.
Our programme outcomes are linked back to relevant work-based projects to provide the opportunity for applying the skills learnt back in the workplace.
I feel I'm already better equipped to fulfill and develop my role. In just two days I learnt so many new techniques and skills, along with recognising those I already had. I returned from the course feeling inspired, motivated and more confident in my own abilities.