Measuring Success

"Not only do Brathay listen to what we need, they respond as our needs change."

Andy Sturgeon - Learning & Development, Scottish Power

We’re always striving to improve our offer to you. To do this, we focus on your outcomes and how we meet them.

We know that demonstrating our impact is of critical importance for you to prove business value. At the same time, we want to be sure that our work creates meaningful change. Ultimately we want to ensure our programmes stay relevant and effective for you. We do this by ‘proving and improving’ our work through research and evaluation.

As our client, you get the benefit of this. Our team crunch the data and analyse the facts to show the impact of the changes for you and your organisation.

Staff Photoshoot 310118 14 200416 Merseyside Frs 15

"Brathay were our people development partner and the catalyst, who allowed us to successfully engage and develop 130 business leaders to bring to life ‘Accelerate’; our business improvement and employee engagement programme. The programme lasted 3 years and made a lasting impact on business performance and our organisational climate. Without the skilful interventions and the unique experience Brathay brought we would not have achieved the business wide success that we did.”

Alan Paterson - Operations Director, Bibby Distribution

We can:

  • Evaluate organisational outcomes and their impact aligned to your desired results
  • Track personal learning and its lasting effect beyond the programme
  • Provide results from our data, together with your experience, to further develop your programme
  • Inform our work and your progress relating to wider business issues

We are proud of what we do, and the feedback we get

In a challenging market environment, we’re chuffed that over 90% of our clients rated our programmes as useful in bringing about change and would recommend us to others.

(Brathay 2016 Net Promoter score.)

However, we’re never satisfied. We want to know what the benefit to your organisation is, how our programmes support meeting internal and external standards and ultimately how the personal change and momentum you experience plays out over time.

Understanding your needs

We haven’t been doing this for 70 years by chance. What’s important to you is important to us. Amongst our many talents, the ability to listen to, understand, and incorporate your needs into our programmes for you is one of the main reasons we’re still going. That, and delivering something that does exactly what you want and need.

We’re not great with brass instruments (one of our rare failings) but on this occasion, we’d like to blow our own trumpet - In a world of proof and evidence we are experts at what we do. Great business performance needs a skilled, collaborative and engaged workforce. Our personal, team, and leadership programmes make this happen.

Visit our Case Studies section to find out more about how we help our clients to achieve their goals

90 Clients

"Brathay plays a significant part in fulfilling our core values and shaping our future leaders. Working with them has had a positive impact on personal and organisational development. The atmosphere created by the staff and venue provides a learning environment second to none.”

Lynn Hughes - Organisation Development Manager, Merseyside Fire & Rescue Service

"Brathay provides development for our Apprentices and Higher Apprentices. Not only do Brathay listen to what we need, they respond as our needs change and continue to ensure that the programmes they deliver provide the experiences and development that are important to us.”

Andy Sturgeon - Learning & Development, Scottish Power

Return on expectation

Starting with the end in mind

Return on Expectation (ROE) is our approach to creating and demonstrating the value to your organisation of our programmes.

This ensures the design and development of our training aligns with your organisation's strategy and priorities.

For example, if the need is to increase productivity, we seek to understand stakeholder needs and create a measurement tool to demonstrate the impact of this specific outcome.

The Scores are in...

We reviewed 30 customer satisfaction forms covering programmes over the last year which supported apprentice, graduate, and leadership work. The average scores from these were:

Measuring Success Graph Update

Contact us today to find out how we can make a positive difference for you.